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Most Irritating Client Habit...
Calling from destination to change their return... twice
Saying it was great... then listing all their complaints
Showing me all their pics
Expecting me to read their mind

Previous Poll Results










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Friday January 27, 2012

State Of The Industry
V.Com’s James Sees More Independents Seeking Solutions

With wholesalers continuing to expand their retail presence by absorbing existing retail outlets, it’s becoming more important than ever for independent agencies to band together in consortia, says Vacation.com’s V.P. Canada Christine James. “They can’t do it on their own,” says James. They just don’t have the critical mass or marketing tools to survive independently.”
Open Jaw

Gloves Off
WS Announces LGA Service, Launching 04JUN

The fight is on. Yesterday, AC announced a ramping up of service to NNYC, in a move seen as a pre-emptive strike against rival WS. Today, WS has unveiled details of new service to LGA, with 7 daily business weekday flights set to take off 04JUN. That number will rise to 8 in July.
Open Jaw

Permanently Temporary
YVR’s AIF Fee Jumps To Fund $1.8 Billion Expansion

Introduced as a “temporary” measure in 1993, YVR’s Airport Improvement Fee is once again being increased to pay for a $1.8 billion airport upgrade. The cost for those travelling within B.C. will remain at $5, but for those flying outside the province’s borders the fee will rise to $20 from $15, eff. 01MAY.
The Province

Open Jaw News: The Battle Of New York



Wednesday January 25, 2012

Viva Cuba
Tourists Flooding Into Cuba In Unprecedented Numbers

Cuba has a problem these days – one that other tourists destinations will envy. With Europeans returning, more Americans arriving and Canadians flocking to the island in still growing numbers, Cuba is seeing its ability to accommodate demand stretched.
Reuters

Apples To Apples
Reality Check On Safety For Mexico Visitors

Lately, when many Canadians hear Mexico they think drug wars and violence and worry about disturbing incidents involving Canadians. But statistics reveal that Mexico is not the most crime-ridden sun destination in the Americas. In fact, quite a few Caribbean destinations have a higher murder rate than Mexico does.
Globe and Mail

Painful Truth
Ouch! Fully Disclosed U.S. Airfares Come With Sticker Shock

When people look to buy U.S. airline tickets this week, they could be excused for thinking fares have shot up drastically. It’s not true, but it could lead to confusion and dismay. Higher advertised fares are the result of new DOT rules calling for full disclosure of fares including any mandatory per passenger taxes and fees.
CNN

Open Jaw News: More Tourists Than Rooms



Tuesday January 24, 2012

Finding A Way
State Of The Industry: Uniglobe's Oostveen Predicts Double-Digit Growth

Hank Oostveen shares the concerns of many on Canadian travel industry challenges like low yields, excess capacity, a discounting mentality and an increasingly savvy consumer. But despite the obstacles, the Uniglobe (Western Canada) V.P. is predicting double-digit growth in 2012. He says leisure specialization and biz travel growth will drive the increase.
Open Jaw

No Drive Market
CHTA Boss Says Caribbean Airlift 'Inadequate, Too Expensive'

Despite the region spending millions to secure flights to the Caribbean, ticket prices are still too high and remain insufficient to sustain the tourism industry, according to CHTA President Josef Forstmayr. He says Caribbean governments spent $45 million to secure airlift in 2010 – "only to find that our airlift is still inadequate and way too expensive for our visitors."
Caribbean 360

On The Rails
VIA Boosts Services In The YUL-YOW-YTO Triangle

VIA Rail says customer demand is the driving force behind additional departures and schedule enhancements in the eastern triangle that take effect today. The company says the changes are expected to attract 100,000 new pax annually and boost revenues by several million dollars. Enhancements include new YOW-YTO express trains and more YUL-YTO service.
Open Jaw

Open Jaw News: Lift Ticket



Monday January 23, 2012

Mixed Perspective
WS Workers Begin Voting On Regional Carrier

The fact that 85% of WestJet's 8,500 non-union employees are shareholders as well as workers adds intrigue as they begin voting today on management's plans to start a regional carrier. A subsidiary that pays reduced wages will be attractive from a corporate viewpoint but it remains to be seen how the concept is viewed by employees.
Globe and Mail

No-Fun Flying
Canadians Returning Home Sick From Holguin

For the 5th time in less than a week, a Canadian airline is reporting several ill pax on a flight returning from Cuba's Holguin. The outbreak doesn't seem to be restricted to one resort – guests from at least 4 hotels have been identified amongst the ill travellers. The symptoms are consistent with norovirus and not considered a significant health risk.
Globe and Mail

Abundance Of Caution
Urgent Inspection Of A380s After More Cracks Found

Europe's safety regulator on Friday ordered urgent inspections on almost 1/3 of the Airbus A380 fleet after cracks were found inside the wings of the world's largest airliner. None of the super-jumbos have been grounded, but the most heavily used aircraft must be inspected within 4 days, authorities said.
Airwise

Open Jaw News: Taking Ownership



Friday January 20, 2012

Contrarian Approach
YVR's Mason Horvath Says ‘Most Clients Are Not For Us'

YVR's boutique business travel agency Mason Horvath has been racking up 80% annual growth for the past 3 years. Not bad considering that principal Dean Horvath says the company actively discourages 9 out of 10 potential clients. While most business travel agencies sell on product and price, Horvath says they're all about service and image.
Travel Market Report

No Sticker Shock
Agents Offer Advice On Unlocking The Luxury Market

According to a group of successful luxury retailers, 3 must-haves are confidence, firsthand product knowledge and personal contacts. One major piece of advice is that you can't think with your own wallet by being timid or shocked at the price of luxury travel.
Travel Market Report

LCC Evolution
WS Says Premium Seating Concept Is 'Fairly Enticing'

WestJet says it could provide premium seating for pax willing to pay, but CFO Vito Culmone says the numbers don't add up for a separate business class. "Economically, premium seating is fairly enticing," Culmone told an investors conference. "We do see some opportunities at some point in time... but the timeline is to be determined."
Calgary Herald

Open Jaw News: The Right Profile




Link to Newsroom
Belgian Strike To Hit Trains & Planes 30JAN
Comfort Inn Upgrade Will See Some Hotels Deflagged
2011 A Record Year For Caribbean Stop-Over Visitors

For a full listing of today's news stories, visit the Newsroom


Link to Cruise News
Costa Offers $15K Each To Uninjured Concordia Pax
Agents Offer Advice On Answering Concordia Questions
Pullmantur Reduces Capacity, May Drop Ocean Dream

For a full listing of Cruise News stories, visit the Cruise section








18JAN12
A Gracious Globus Get Together
with Suzanne Christie

After all the fuss at the holiday season, January tends to be a let down. No more parties. No more eggnog. No more half-eaten boxes of chocolates lying around the office.

So it was a pleasure to be invited to the annual Globus family of brands get-together...read on

On The Town Archives


     Ticker


25JAN12
Excuse me, dahrlings, but...
Wake Up & Smell the Marijuana


Ay caramba, Pumpkins! What Canadian gringos are saying about Mexico these days will make your smoke curl. Time to pull our heads out of the Mayan sand, dahrlings.

The latest piñata practice ... read on

The Best Of Ivanna





26JAN12
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