Condor Named Service Champion 2015
In Germany’s largest survey of consumers ranking customer service, Condor German Airways was one of the few companies to achieve “gold category” status and was named "Service Champion 2015." The survey was conducted by Service Value GmbH on behalf of the German Die Welt newspaper.
Respondents were asked whether they had been a Condor customer during the past 3 years and if the airline provided them with excellent service. The results were converted into a "Service Experience Score".
"At Condor, the customer always comes first. We believe that subtle details such as congratulating a passenger on his birthday or a cockpit announcement when spectacular sights are to be seen outside make a difference in how our customers experience their flight. We are very pleased that our passengers appreciate and give positive feedback on the customer care and support Condor provides. Because nothing is more important than making sure our customers are safe, comfortable and happy when they fly to their holiday destination. Particularly the increase in the score as compared to last year both delights us and motivates us to maintain this upward trend," said Ralf Teckentrup, Chairman of the Condor Executive Board, commenting on the results of the survey.
Condor also received the gold award for the "Mit gutem Gewissen" ("With a clear conscience") sustainability award. In the study on sustainability, which was conducted for the second time by DEUTSCHLAND TEST and Service Value, consumers were surveyed with regard to social, environmental and economic responsibility. Condor has long been involved in good causes as part of its own ConTribute initiative. For example, during a major fundraising campaign, the leisure airline teamed up with popular children's book author Janosch to support the aid organisation "BILD hilft e.V. - Ein Herz für Kinder" ("BILD Helps - A Heart for Children"). During the campaign, Condor set apart a portion of the proceeds from ticket sales and the proceeds from numerous special campaigns to donate a total of €100,000 to the organisation. To draw attention to the campaign, a Boeing 767 with a special paint job specially designed by Janosch, featuring the author's famous "Tigerente" ("tiger duck") and other colourful characters, flew along all of Condor's routes until the end of October 2015.