Star Alliance Named Best Alliance At World Airline Awards
Mark Schwab (l) CEO Star Alliance receiving the
Skytrax Best Airline Alliance Award from Skytrax CEO Edward Plaisted (r)
Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards as well as reclaiming the title for Best Airline Alliance Lounge for its Los Angeles Lounge.
Receiving the award, Mark Schwab, CEO Star Alliance said: "I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology that facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience."
Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was first introduced in 2005 and has since held the award 7 times.
The awards are based on the results of the World Airline Survey, which measure quality standards across 41 key performance indicators of front-line product and service.