with Larissa Newell of Maritime Travel in Charlottetown
were you born?
In Digby, N.S.I’ve lived in PEI for so long that I consider myself an islander – but
islanders will always consider me from away!
was your first job?
I worked in my mum’s restaurant in Sandy Cove,
I loved it – I was just a kid and
it was so much fun talking to the tourists.
We had an ice cream bar so I got to eat a lot of ice cream!
long have you been in the business?
11 years – I
studied Travel and Tourism at Holland College here on the island.
you remember your first airplane ride?
I do!With the tourism and travel program
you do a trip at the end of the two-year program and that was my first flight
and my first cruise and my first time out of the country. I was happy to be travelling
with a group of people!
has the business changed since you got into it?
It’s getting harder. People like to book
online but later realize they can have problems and then they come back to us. It’s
getting harder to get business.
you have a specialty?
I did corporate for nine years but have to say
I love leisure travel, that people get excited about travel. Plus, the travel
benefits are better when you are leisure!
you could have any job in the business what would it be?
What I’m doing -- I really enjoy it.
was your best fam?
I loved Greece, it was my
childhood dream to go to there. We saw
so much of the country. I’d like to go back and see Santorini which
unfortunately we missed.
drives you crazy?
Lots of things!(laughs)
Hold times with airlines are probably my least favourite. And clients who come
in and ask you to look up stuff and don’t come back.
the first thing you do when you get into a hotel room?
Take a picture. Then post it on Facebook.
you have any time management strategies?
I like to
do something from start to finish so nothing gets missed or forgotten.
do you do to keep your clients loyal?
I like to get
personal with them, I send welcome home postcards for example – little personal
you had to spend six months in a destination, which one would you pick?
Europe – backpacking and travelling by train. Once you get there
it’s so easy to get around.
you weren’t doing this, what would you be doing?
can’t imagine not doing this.
back in high school I wanted to work on a cruise ship, so perhaps that would be
If you or someone you know is a front-line travel agent in Canada would like to be featured in Biting Questions, please contact us.