the periscope
The Folly Of Not Following Up
Geoff Millar
Travel Research Online
After closing a $26,000 sale, an agent asked the client why they chose to book with him. Service, listening skills and knowledge were cited, but the client also said that the agency was the only one of four to follow up on price quotes... a major step in the sales process. ...read on
The Destructive Practice Of Rebating
Richard Earls
Travel Research Online
The recent no-rebating policies of the major cruise lines are excellent developments to be loudly applauded. The hordes of rebate hungry consumers on forums like Cruise Critic will have to find their next meal elsewhere. The companies that rebate and advertise “cheap” are eroding everybody’s margins, including yours. ...read on
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Copyright Open Jaw Network Ltd. 2001-2010, All Rights Reserved