Royal Caribbean Toughens & Simplifies Cancellation Policy

Open Jaw

Effective 07MAR, Royal Caribbean pax who wish to cancel an upcoming cruise without penalty will have to do so farther out from the sail date than before.

The new policy simplifies the penalty fee schedule, reducing the # of sailing categories from 5 to 2: 1-4 nights and 5 nights or longer.

Under the previous policy, pax booked on cruises of 1-5 nights could cancel up to 60 days before sailing without any cancellation fee. The new policy changes the sailing length to 1-4 nights (including short holiday cruises) and requires cancellation at least 75 days in advance of departure.

Here are the new rules:

Shorter Cruises: Cruises of 1-4 nights cancelled between 74 and 57 days out incur a cancellation fee equal to the deposit paid; sailings canceled 56 to 29 days out incur a fee of 50% of the total price, while those cancelled 28 to 15 days out incur a fee of 75% of the total price. Any cruise cancelled within 2 weeks of sailings receive no refund.

Longer Cruises: The 2nd tier of cancellations in the new policy includes any cruises of 5 nights or longer, including holiday sailings and cruise tours. These sailings must now be cancelled 90 days before the departure date in order to avoid a cancellation fee; previously cruisers could cancel anywhere from 75 to 90 days before sailing, depending on which category of sailing it was.

(Under the old policy, cruises of 6 nights or longer, holiday sailings of 1-5 days, holiday sailings of 6nights or longer and cruise tours all had separate cancellation penalty schedules.)

Cruises of 5 nights or longer cancelled 89 to 57 days before sailing incur a penalty equal to the deposit paid, while those cancelled 56 to 29 days or 28 to 15 days out incur penalties of 50% and 75% of the total price, respectively. As with the shorter sailings, any cruise cancelled within 2 weeks of sailing is not eligible for a refund.

You can find all the details of the new RCI cancellation policy here.

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