Mar 20, 2018 – Click for today’s news
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Biting Questions - with Gavin Landry, Director the Americas, VisitBritain
Bette Nash today. Photo by Bill O'Leary, The Washington Post
Bette Nash in 1957
How many flight attendants get asked for autographs?
Bette Nash does.
That’s because the 81-year-old Nash – yes, you read that right – is a legend in the business, after spending 60 years – yes, you read that right – making the skies a little friendlier.
Nash has been flying since Dwight D. Eisenhower was in the White House and a ticket for a flight cost $12. When she began her career, pillbox hats, girdles and garter belts were required.
Many things have changed over the years, but as the Washington Post reports, one remains constant: the philosophy Nash has embraced since she started in 1957.
“Customer service is about making customers feel good,” she says simply. “Everyone wants (to be) number one — a little love and a little attention.”
You can read the rest of a very nice profile by The Washington Post’s Lori Aratani here.