The good news is that Ryanair responds quickly to passenger complaints via Twitter. The bad news: their customer service staff just might be sarcasm-challenged.
Northern Ireland comedian and TV show host Ryan Hand was taking the mickey when he sent the following tweet to FR: "What a disgrace, there's a woman crying at the @Ryanair check in desk who's been made to pay more for emotional baggage."
To his amusement, the airline completely fell for the joke – and quickly. Within 2 min. an official Twitter account for FR responded: "Hi Ryan, which airport is this happening at? IK"
Hand then took to Twitter to have another laugh at the airline’s expense, drawing attention to the fact that he had received a response. He tweeted: "I can't believe Ryanair have just fallen for this joke LOL retweet!!!"
When asked for comment, Ryanair's sense of humour seemed to have returned.
A spokesperson for the company said: "As the fastest responding airline on Twitter in Europe, we pride ourselves on the speed of our customer service. We apologize for temporary technical difficulties with our sarcasm detector today."