deviations
Cabin Crew Are Too Busy For Mile-High Antics
Open Jaw
Coffee, tea or me? In a recent survey, nearly half of those polled suggested that airline cabin crew would be the most likely to have sex on the job. But they’re wrong, with over three times as many factory workers as airline staff admitting to licentious behaviour in the workplace...read on
the periscope
The Folly Of Not Following Up
Geoff Millar
Travel Research Online
After closing a $26,000 sale, an agent asked the client why they chose to book with him. Service, listening skills and knowledge were cited, but the client also said that the agency was the only one of four to follow up on price quotes... a major step in the sales process. ...read on comment
The Destructive Practice Of Rebating
Richard Earls
Travel Research Online
The recent no-rebating policies of the major cruise lines are excellent developments to be loudly applauded. The hordes of rebate hungry consumers on forums like Cruise Critic will have to find their next meal elsewhere. The companies that rebate and advertise “cheap” are eroding everybody’s margins, including yours. ...read on
What Travel Agents Can Learn From Waiters
Richard Earls,
Travel Research Online
A good waiter knows the menu and the wines and can make recommendations with confidence. A good travel agent knows their product, their pricing and can make intelligent recommendations too. What makes a waiter or agent great is the ability to sense what the client is likely to enjoy...read on
Are The Cruise Lines Heading The Way Of The Airlines?
John Frenaye,
Travel Research Online
Are cruise suppliers becoming less of a partner? A quote from Vicki Freed: “The more agents talk about shifting their business to all inclusive land vacations, the more they signal to cruise lines that (they) had better figure out another way to build their business.” I suggest that the cruise lines may be doing a bit of signaling themselves...read on comment
It Takes A Pro To Find The Right Trip
Richard Earls,
Travel Research Online
They say they do but clients often don’t know what they want. Look at it this way: Your client is a civilian. You are the professional. Finding the perfect mesh between client and product is the real value of the travel consultant, and something that cannot be replicated online...read on
30JUL10
Jaw Dropper Brought to you by ACV's Journeys To The South Pacific
Tahiti, Moorea & Bora Bora
Identity Theft A Major Issue For Hotel Industry USAToday comment
Cuba Tourism Up Slightly In First Half Reuters comment
You Can Reach Luxury Market Through Social Networking TravelPulse comment
Jonview Names Andrew Lind VP & General Manager OpenJaw
Canada Stops Two MX Flights On Creditor Request Reuters
Shanghai Airlines To Leave Star Alliance ATW
$2 Billion: Major U.S. Carriers Post Near Record Results BTN
BA Posts $200 Million Q2 Loss, Still Expects To Break Even TheGuardian
Expedia's $114 Million Q2 Profit Beats Expectations Forbes
Russia's Hotel Scene Is Blossoming TravelAgent
Details Revealed On Club Med Sandpiper Renovation TravelAgent
Hawaii Posts 7th Straight Month Of Visitor Gains AP
29JUL10
Jaw Dropper Brought to you by Sunquest - Fab Forty Promo - Double Sun Deal Dollars
JTB's Lynch Says Agents Helped Overcome Jamaica Crisis TravelAgent
Hotels To Seek ‘High Single-Digit' Corporate Rate Hikes Management.travel
CWT Transactions Up 13% In First Half ABTN
Transat Tours Canada Names Annick Guerard VP Marketing OpenJaw
Cuba To Release Canadian Teen After Tourism Threat TorontoSun
DOT Dismisses ASTA Objections To Oneworld Immunity TravelMarketReport
LH Triples Quarterly Profit Bloomberg
Enterprise Continues To Dominate North American Car Rental Market TravelAgent
Avis Tops Hertz Offer For Dollar Thrifty NewYorkTimes
Chinese Financed $2.6 Billion Baha Mar Nassau Project Is Back On Reuters
Wyndham Profit Up 24% In Q2 TravelWeekly
28JUL10
Jaw Dropper Brought to you by ALBA Tours AZ Magnifica Class $2299 r/t
Is Agency Distribution Channel Sustainable? TravelWeekly
Hotel Guests Are Happier These Days TravelAgent
Enterprise To Add Electric Cars To Fleet TravelWeekly
IATA Results Show Continued Recovery Through June OpenJaw
AC Cuts Deal With New Credit Card Processor OpenJaw
Credibility Of FlyersRights.org Leader Kate Hanni Under Attack OpenJaw
Travel To & From Canada Down In May QMIAgency
Study Examines Habits, Plans Of Family Travellers TravelPulse
Survey Says Manitobans Least Likely To Take A Vacation QMIAgency
AF/KL Posts Big Profit On Amadeus Sale & Strong Recovery ATW
UA/CO Earn EU Approval, Name New Management Team ATW
CO Tests ‘Self-Boarding' In HOU MSNBC
Kenya's Back… And Heading For Record Visitors CapitalFM
Russia To Spend A Fortune To Attract More Tourists UPI
27JUL10
Jaw Dropper Brought to you by Sunwing Air Only Sale $99 o/w YYZ-MCO
Jack Mannix Cites Personal Reasons For Ensemble Resignation: Pearlman At The Helm OpenJaw 
Want To Boost Profits? Shed Some Clients TravelMarketReport
A Time Of Transformation For Hyatt Hotels USAToday
Former ASTA CEO Maloney Joins Travel Marketer Partner Concepts TravelWeekly
HRG Enjoys Growth In Quarterly Revenue BTN
BA Defends Not Reimbursing Operators Over Ash Disruptions e-tid
Online Booking Tools Drive Corporate Compliance BTN
LCC Air Berlin To Join Oneworld USAToday
AI Boss Sees Return To Profit In 2014 AfricaLeader
U.K. Agents Blame ‘Discount Culture' For Industry Failures TTGLive
Unite To Sue BA Over Removal Of Travel Perks BreakingTravelNews
JL Asks Pilots To Take 30% Pay Cut Airwise
EY To Continue Expansion After Solid First Half ABTN
Starwood To Open 7 Hotels In NYC This Year TravelPulse
26JUL10
Jaw Dropper Brought to you by Globus European Winter Vacations Brochure
Most Biz Travellers Will Stick To Policy Over Rewards Travel Market Report comment
Amex Q2 Corporate Travel Sales Up 28% BTN
Sneak Peek At Disney's New Hawaii Resort AP
flyGlobespan Creditors Not Likely To Get Much TravelMole
Farnborough Final Tally: $47 Billion ABTN
Tarmac Rule Criticism Premature Says U.S. DOT TravelWeekly
Hyatt Workers Stage Protests Across Canada, U.S. USAToday
Best Western CEO Sees Double-Digit Demand Surge BTN
Turkey Plans Major Investment As Tourism Grows Xinhuanet
Israel Greets Record 1.6 Million Tourists In First Half TravelPulse
23JUL10
Jaw Dropper Brought to you by Goway's Okavango Botswana & Zambia Adventure
Court Dismisses AC Suit Over Slots At YTZ GlobeandMail
Agents On Cruise Line Direct Sales: Don't Call Our Clients TravelMarketReport comment
Airline Industry Still Divided On Ash Threat WallStreetJournal
Bombardier To Press On With C Series Despite Farnborough Disappointment AP
It's A Dogfight In The Australian Skies Bloomberg
Oil Spill Tourism Impact Estimated At Up To $23-Billion CNN
Germans Rely On Agents More Than French Or Brits TravelMarketReport
Tourism Australia's Annual Corroboree Set For Hamilton Island OpenJaw
U.S. Cancels Thailand Travel Warning As Security Improves ETN
Starwood Results More Evidence Of Hotel Recovery Reuters
VisitBritain Says UK Tourism To Boom This Decade TravelWeeklyUK
CO, Alaska, JetBlue All Post Profit TravelWeekly
Disney's Hawaii Resort To Take Bookings Next Month TravelWeekly
ASTA Confirms Second Term For Robert Durant As Canadian Chapter President OpenJaw
22JUL10
Jaw Dropper Brought to you by Intair's Net Rate European Car Rentals
Online Travel Sites Get Failing Grade For Customer Service TravelMole
Airline Ancillary Revenues Jump 40% To $14 Billion TravelAgent
Report Says U.S. Tarmac Rule Causes More Problems Than It Solves MSNBC
Intrepid Sees Strong Growth In Adventure Travel From Canada OpenJaw
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