Viewing News for October 21, 2016

Deer In The Headlights

Crazy Election & Global Uncertainty Resulting In Sluggish Biz Travel

The GBTA Foundation’s latest biz travel forecast paints a worrying scenario of businesses stuck in a holding pattern. Executive Director Michael McCormack says the “extremely cautious wait-and-see approach is bordering on paranoia”. He raises the question of whether companies will be ready when growth returns having lost opportunities to upgrade technology and their workforces as well as stalled customer relationships. Open JawOJ

Here For A Good Time

Desire For Loyal Customers Driving Digital & Data Innovation

A broad spectrum of travel businesses recently participated in EyeForTravel’s North American Summit to discuss the challenges faced by the industry. One common thread was that the customer experience is more important than the product. EyeForTravel

Give The People What They Want

WestJet & LON: A Mess Or A Success

Although WS has been beset with operational issues on its refurbished 767’s, the carrier has proven that low fares stimulate travellers. They enjoyed a 90% load factor – and may be due some compensation based on the condition of the aircraft they purchased for their longer haul routes. CBC

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