ACV Introduces Time-Saving Tools for Agents

Open Jaw

Air Canada Vacations has recently introduced several time-saving tools agents can use to complete and modify their client bookings.

Agents are now able to reserve seat selection online and earn commission instead of calling ACV’s reservations department. Any bookings made through ACV’s travel agent website, or Sirev, can be retrieved via TripBook and from here, agents can add seat selection to their client files. This applies to regular seats only – agents wishing to book preferred seats can email apfax@vacv.com.

As a reminder, if making reservations through ACV’s online channels, final payments must be made online as well. Please note, Sirev does not accept cheque numbers as a form of payment for seat selection -- credit cards only.            

Agents can now also quote and book their own groups to Sun destinations online or through their GDS. Once they have shopped and booked their group package, agents can follow the online steps to book multiple PNRs -- each PNR can hold a maximum of six passengers.

Once this process is completed, agents will be able to obtain availability and the price of the group booking then mail ACV Groups’ department the PNR numbers at groupbooking@vacv.com. Group modifications, including name changes, or requests for other options, should also be sent to this email address.


Other useful emails and phone numbers:

  • Sandals & Beaches Resorts bookings and inquiries: 1 866 333-0023
  • Sandals and Beaches Resorts SSG requests: sandals@vacv.com
  • E-docs and the release of tickets: ticketing@vacv.com – please note, Customer Care does not issue tickets
  • Sun ITC package price match requests (including Las Vegas) over $50 per person: sales@vacv.com
  • For schedule changes, or land and flight modifications: itinerary.modifications@vacv.com

 





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