Open Jaw will continue to monitor and update reactions from the Canadian travel industry as it pertains to the terror attacks in Spain.
As a result of the tragic events in Barcelona, Air Canada has implemented a goodwill policy for customers who purchased an Air Canada ticket no later than August 17, 2017 and whose itinerary includes a flight to, from or via Barcelona Airport (BCN) between August 17 and 21, 2017.
From Duncan Bureau, Vice President, Global Sales at Air Canada:
“So sad that this is the world we live in.
We had no one involved and the message from the Canada Consulate is no Canadians have been reported among the injured.”
According to Denise Heffron, Vice-President, National Sales & Commercial , “We are accepting changes for departures to/from Barcelona until August 19th. Date or destination changes are accepted. If price is higher, client pays higher price.”
“On a personal note, all of us at Transat are thinking of those affected by the tragedy in Barcelona.”
Globus family of brands
According to Canada's Stephanie Bishop, Managing Director, Globus family of brands: "Despite the extremely sad events which took place yesterday in Barcelona, all Globus departures are operational. We’ve reached out to all our passenger worldwide, and all are ok."
Update: We now know that Canadians have been affected by the attacks. Global Affairs spokesman Austin Jean says the government is in contact with family members affected by the attacks and is trying to gather more information.