Operator Hurricane Update: Irma, Jose & Maria

Bruce Parkinson, Open Jaw

Canada’s big tour operators and airlines continue to scramble to keep up with the most ferocious Atlantic hurricane season in recent memory. Here’s the latest.

AIR CANADA VACATIONS

Hurricane Maria

Yesterday’s YYZ flights to PUJ and Samana were cancelled.  Today's YUL-POP flight has been cancelled as well.  

As MD Nino Montagnese told Open Jaw, planes went down ‘Ferry’ – empty – and will come back ‘Live’ with customers currently in destination.

“Customers who are currently in the Dominican Republic and have scheduled vacations up until 24ZEPT, are being rebooked on an earlier flight as a precautionary measure.”

Customers in destination are advised to consult their hotel front desk for updates on departure information.

For customers travelling to the Dominican Republic

All flights to the Dominican Republic through 22SEPT are cancelled. Files will automatically be eligible for rebooking at a later date.

The following flights are cancelled:

RV1758 - Departure from Montreal to Puerto Plata
RV1776 - Departure from Toronto to Puerto Plata
RV1986 - Departure from Montreal to Punta Cana
RV1712 - Departure from Toronto to Punta Cana

Customers who planned to travel between 18SEPT through 24SEPT may rebook an alternate ACV package by 15OCTfor travel until 30APR, 2018. 

For customers travelling to Antigua, Barbados, Fort de France, Guadeloupe, St. Lucia

Customers who planned to travel between through 20SEPT may rebook an alternate ACV package by 15OCT for travel until 30APR, 2018.

TRANSAT

Transat's hurricane policy is applicable for flights scheduled for the Dominican Republic through 22SEPT.

Clients can choose to travel at a later date at no additional cost, travel to another destination served by Transat without incurring any change fees, or cancel their bookings and obtain a full refund in credit vouchers. 

Transat says all updates regarding Hurricane Maria will be posted on its website.

Hurricane Irma Changes

Cuba

Transat flights to Cayo Coco and Cayo Santa Maria will be suspended until 31OCT. Operations to Holguin will continue as normal. TS expects to resume operations to Varadero as of 22SEPT.

Dominican Republic and Mexico

To meet higher demand, Transat will boost flight capacity to the Dominican Republic and Mexico during SEPT and OCT.

Transat reports it is currently coordinating changes to bookings following the passage of Irma and will contact all customers impacted by those changes. 

WESTJET VACATIONS

Hurricane Maria

WS says all guests travelling to or from Barbados, St. Maarten, St. Lucia, Trinidad and Tobago, Punta Cana, Puerto Plata and Samana between now and 25SEPT should check flight status prior to leaving for the airport. Additional updates will be posted as they are available.

Hurricane Jose - New York region

With a hurricane warning issued for the New York area, WS is advising guests travelling to or from this region between 20-12SEPT to check flight prior to leaving for the airport.

SUNWING

Hurricane Maria

The Dominican Republic is currently under a hurricane warning. All flights into Puerto Plata and Punta Cana have been suspended until September 22nd. Flexible policies are in place for customers with travel plans to these destinations to rebook or change destination. We also developed a contingency plan which will be actioned, if necessary, to deploy rescue flights to repatriate all customers currently in Dominican Republic by Wednesday in advance of the storm’s potential landfall.

Hurricane Irma Changes

  • Sunwing flights to Holguin, Manzanillo and Varadero have now resumed as per their normal schedule.
  • Flights to Cayo Coco, Cayo Santa Maria and Camaguey will resume from 1NOV.
  • All flights to St. Maarten/St Martin remain cancelled through 30APR, 2018. 

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years.




Comments

Janet - September 19, 2017 @ 09:09
Thank you for all the hurricane summaries, Bruce. They have been very useful.
Janet

Leave a Comment...


(will not be published)