Air Canada has announced the appointment of Robert Alan (Al) Read as its new vice president, airports – North America. Prior to this appointment, Read was VP, operations at Air Canada Rouge.
"A top priority for Air Canada is the continual improvement of the airport experience for our customers, including ease of connections,” said Ben Smith, Air Canada’s president of passenger airlines.
“We know this is also a key consideration for global travellers. Al Read, with his wide experience in all aspects of airline operations, is well-suited to lead our airport teams as we take customer service and our airport operations to the next level, especially at our Toronto-Pearson global hub and hubs in Vancouver and Montreal."
In his new role, Read has overall responsibility for the strategic direction and leadership of AC's airport operational reliability and customer service in North America. He also has oversight of the airline's Concierge program that offers priority and premium ground services to the airline's most frequent customers at more than 40 airports worldwide.
Read began his career at Air Canada in 1979 as a ramp Station Attendant at YYZ. He has held progressively senior management positions across various branches in customer sales and service, resource planning, cargo operations and system operations control. In 2012, as VP, operations at Rouge, he was responsible for operational aspects of the leisure carrier's start-up and since 2015 overall management responsibility for the airline.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.