Carlson Wagonlit Travel Sees Continued Positive Growth In 2014
Carlson Wagonlit Travel says it is pleased with its financial results for 2014. The travel management giant recorded new business sales of USD 1.6 billion in 2014. And, overall sales volume increased by 1.6% to USD 27.3 billion.
The number of transactions managed by CWT increased by 3.3% to 62.3 million. North American transactions increased by a healthy 6.3%, while a drop of 0.8% was recorded in Europe, the Middle East and Africa, reflecting the delicate economic climate throughout the region in 2014.
Transactions in Latin America increased by 3.3% year on year, while In the Asia Pacific region transactions increased by 5%, enhanced by operations in China and Japan.
CWT says its client satisfaction scores were particularly strong, with a 97% retention rate, combined with an 87% travel manager satisfaction rate and an 88% satisfaction rating from travellers. Last year also saw 345,000 user registrations for CWT To Go™, CWT’s biz traveller app.
"We saw positive growth and developments for CWT in 2014, as we continued to focus on driving savings for our clients and enhancing our mobile technology for travellers on the go,” said President & CEO Douglas Anderson. “Last year, we transformed CWT To Go from what was an itinerary management application to a travel application with the introduction of hotel booking and profile management. We helped bring door-to-door booking capability into the North American market and we created our dedicated innovation team, who will concentrate on the innovative partnerships, technology and products that we expect to drive our company in the future,” Anderson added.
CWT’s specialized business divisions recorded the following results:
CWT Solutions Group, the business consultancy arm of CWT, accelerated growth globally with an increase of 7.3% in global revenue, including a 38% increase in Asia Pacific.
CWT Energy, Resources & Marine, CWT’s dedicated oil, gas services and maritime and drilling exploration division, saw a small decrease in 2014 revenues, reflecting the overall challenges in the global energy industry.
CWT Meetings & Events organized over 33,000 meetings and events around the world for more than 1.3 million delegates, an increase of 4.2% globally in 2014.