SkyGreece Airlines has
until 5:00 pm today to respond to a preliminary ruling from the Canadian
Transportation Agency that it has broken its contracts with passengers.
The CTA is responsible
for ensuring that air carriers abide by the terms and conditions of their
respective tariffs, as required by Air Transportation Regulations. It has taken 1 week for the judges at the agency to act on their mandate to ensure that air carriers abide by the terms and conditions of their respective tariffs, as required by Air Transportation Regulations.
The single plane
SkyGreece Airlines announced that it had ‘temporarily’ suspended operations on 28AUG,
leaving some 1,000 pax in limbo. At that time, the airline released a press release referring
pax to their travel agents to arrange for alternate travel and/or
“It appears from this
press release that SkyGreece may not have complied with its tariff, which
requires SkyGreece to present passengers with specified options,” the CTA says.
”The tariff does not permit SkyGreece to simply refer passengers to their
travel agents. Indeed, it is possible that passengers may not even have
reserved their travel through travel agents,” the agency continued in a letter
sent to the airline’s lawyers.
“Given that SkyGreece
cannot offer passengers the choice to travel on another of its scheduled
flights or on a different routing, as it has temporarily ceased all operations,
it must, according to its tariff, offer passengers other options, including
transportation using the services of another carrier or refunding passengers’
tickets. Based on the complaints received by the Agency, SkyGreece appears not
to have made such options available.”
The CTA says it is
prepared to order the airline to properly inform its pax of its compensation
policies and to take immediate action to implement them — including refunds or
So, although TICO and
OPC had already been assessing
SkyGreece pax claims and suggesting that, if applicable, they seek refunds
from their credit card companies, it now appears that the CTA is holding
SkyGreece responsible. Whether they will comply or shut down entirely remains
to be seen.
is also advising travel agents who have consumers ticketed on SkyGreece’s
airline partner Hahn Air (ticket # prefix 169) that they should process refunds
for their clients on any unused service.
SkyGreece has been
ordered by the CTA “to show cause why the Agency should not find that SkyGreece
did not properly apply the terms and conditions set out in its international
If it can’t do that,
the CTA says it will order SkyGreece to take immediate corrective measures to
properly apply its international tariff for all passengers affected by schedule
Informing passengers of their options and providing them with a
copy of the tariff;
Implementing forthwith the option chosen by passengers;
Establishing a 1-800 help line where passengers can be directed
to a person who can accept and address their claim;
Updating its website to fully explain the measures put in place
to address the situation.
operations in 2014. Its only plane is currently parked at YYZ.