All-In Pricing Among Proposed Changes To ON’s Travel Industry Act
proposed changes to Ontario’s Travel Industry Act are approved, travel
wholesalers and agents will be required to display the total price – including
all fees, levies and other charges – when advertising travel services.
the regulatory requirements provide flexibility for registrants when
advertising the price for travel services. Prices can be set out as either:
the total price
for the travel services including all fees, levies and other charges (i.e.
“all-in” pricing); or
for the travel services excluding fees, levies and other charges, along with:
(1) a separate itemized list of the cost of each fee/levy/charge or (2) the
total cost of the fees/levies/charges.
As a result of this
flexibility, as well as changes to federal aviation requirements to mandate
all-in-pricing when advertising airfares, consumers have expressed confusion
and concerns with a lack of price comparability for packaged travel services
(e.g., bundling airfares with other features such as accommodation or tours).
Ministry of Government and Consumer Services is seeking feedback on the
Ministry says the proposed amendments are intended to “reduce regulatory burden
on lower risk businesses and harmonize requirements for displaying or
advertising the price of travel services.”
If approved and implemented, the proposed
regulatory amendments would:
Exempt businesses that offer one day tours from the
requirements under TIA;
Modify specific registration and operating requirements to
allow for flexibility for lower risk businesses; and
Require all businesses registered under the Travel Industry
Act to display the total price to consumers, including all fees, levies and
other charges, when advertising travel services.
Details of the proposed changes and
information on how to provide feedback can be found here.