Carlson Wagonlit Travel (CWT) says it achieved solid financial results for 2015 despite a continued challenging economic climate.
"2015 was a challenging year for the industry overall given the continued sharp fall in energy prices and oil in particular. We nevertheless delivered solid results,” says President & CEO Douglas Anderson
“We continued to focus on enhancing our technology offering, with the deployment of mobile hotel booking on CWT To Go and the global launch of CWT AnalytIQs, a powerful tool to report and manage travel data. Finally, we strengthened our growth platform in France with the acquisition of Ormès, a leader in Meetings and Events, and the sale of our leisure business Havas Voyages.”
CWT says new business sales totaled USD 1.7 billion while transactions were stable at 61.4 million. North American transactions increased by 1.1% while transactions in Europe, Middle East and Africa declined by 1.2%. Latin America volume was off 7.8%, which CWT attributes to struggles in the energy sector and the economic recession in Brazil. Asia Pacific volumes were stable.
The TMC says it maintained strong client satisfaction scores with travel manager satisfaction of 90%, along with an 88% traveller satisfaction rating and a 94% retention rate.
“Our solid results demonstrate our ongoing commitment to help our clients run cost effective travel programs and our travellers to safely reach their destination,” said Anderson.