Biz Travellers Fears Accidents, Muggings More Than Terror
A study of terror’s impact on business travellers and travel managers has revealed surprising results, especially with regard to traveller fears and anxiety. For example: a majority of business travellers fear mugging and traffic accidents while on the road more than the possibility of a terrorist attack.
The study was conducted by the Association of Corporate Travel Executives and Business Traveller Magazine, in association with American Express Global Business Travel.
The study’s findings also suggest that corporate travel managers may be missing key traveller concerns.
“This study is the first to see the business traveller as less of a road warrior and more of an executive whose office just happens to be the world,” said ACTE Executive Director Greeley Koch. “These are people who balance their families and the challenges of life against meeting their corporate objectives. Their candid perspectives of the terror issue add a whole new dimension to this discussion.”
Among the study’s findings:
31% of business travellers worry that a reluctance to travel could hurt their career. 6% said they would not feel comfortable expressing their concerns to upper management.
2/3 of travellers report a psychological effect on either them or their families when travelling to a region where they may not feel safe.
10% of business travellers remain “utterly fearless” regarding terrorism, while 25% report very little fear.
65% of business travellers reported varied fears, including being stranded in a security lockdown, in-flight terror incidents and the threat of medical health risks.
“This study emphasizes the necessity for a broader discussion on the anxieties caused by business travel overall,” said Tom Otley, Editor of Business Traveller Magazine. “Whilst the resilience of the business traveller terrorism fears remain high, this does not indicate an absence of other cumulative effects. For example, how does a traveller to a recently troubled area explain away the fears of her or his children? And this is but one of a number of issues.”
“In the world we live in today, traveller care is a growing concern and top priority for companies of all shapes and sizes,” said Evan Konwiser, V.P., Digital Traveler, American Express Global Business Travel. “We’ve heard this time and time again from our customers who want access to advanced products and services that ensure the safety and security of their employees, no matter what happens.”
The study polled 605 business travellers and 270 corporate travel executives over a 2 month period, prior to the attacks in Belgium.
Copies of the joint ACTE/Business Traveller study are available on-line here.