Carnival’s Arlene Marichal, Sr. Director Solutions & Special Services &
Justin French welcomed the group to Carnival Conversations.
With returning Western Canada BDM Cindy Chau and baby
Melt in your mouth short ribs escalates Carnival's
food quality to a high level.
Stunning lobby of the Carnival Legend, we wish we
could have seen more of the ship.
Travel agents were invited aboard the Carnival Legend
in YVR last week to participate in the Carnival Conversations roadshow. YVR was
rd stop of the Canadian tour, following YTO and YUL.
Justin French, Carnival's Managing Director International
Sales presented a slideshow on the new
Carnival Vista, followed by lunch
and a Q&A session. Michelle Sutter, Senior Sales Leader of Carnival's
fathom, piggy-backed on the opportunity to present on how travellers to the DR
and Cuba can help make a difference to education, economic development and the
environment of these countries.
Justin also announced the return of Cindy Chau,
Carnival's BDM in Western Canada, on 21OCT from mat leave.
Unfortunately the agenda did not allow time for a tour of
Legend, which disappointed everyone. This is the 1st time
Legend has been in YVR, a ship tour was highly anticipated. In
my opinion this was a lost opportunity to showcase the Carnival hardware. Many also
felt that the
Carnival Vista slide show, although very informative,
should have been done as a separate webinar, and using that time for a ship
On the "Conversations" front, it appears that
YVR agents did not have many burning issues with Carnival, unlike our very
vocal American counterparts. One agent suggested a single sign-on to access all
Carnival online products, and another asked about Carnival's tight policy on
bringing onboard bottled water and non-alcoholic beverages. The Carnival team
discussed their revamped group policy and monitored Canadian exchange rate, and
promises an exciting new air program on the horizon.
On a final note, the lunch served in the dining room was
superb and in my opinion one of the best I have had onboard. This may be
surprising to some, but Carnival has come a very long way in improving its food
and service quality and overall experience. The stigma of the neon-clad party
ship image is etched in most travel agents' minds; today's Carnival is toned down,
refined and definitely worthy of a 2
Marichal & Sheila LeBlanc, Senior
Director Trade & Community Relations
co-hosted YVR’s Carnival Conversations
Ming Tappin is a cruise veteran with over 20 years’
experience in the industry and has sailed on 36 cruises and counting. Based in
Vancouver, Ming is Owner of
YourCruise Coach Consulting.