Advising Clients About Onboard Expenses

Susan Schaefer, Travel Research Online

For cruise sellers looking to differentiate from OTAs, carefully explaining the potential pitfalls of onboard expense accounts – especially to 1 st timers - will go a long way towards ensuring a satisfied customer. Helping your clients understand what’s not included, and what can be pre-purchased to prevent surprises, is a wise idea.

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Salll Levy - October 5, 2015 @ 10:10
Celebrity Cruises, among many other cruise lines, now offer passengers the ability to see their up to date Stateroom Accounts on a specific channel on the Stateroom's TV set. You can monitor it anytime you wish. To adjust or correct any charge, you still need to visit the Customer Service Desk. If you can work a TV remote, this is the best way to know exactly what you are being charged, daily.


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