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Words Matter

John Frenaye, Travel Research Online
20.01.16

Language has become much less formal in recent years. But in your business life, complacency with words can put clients off. It’s not professional to speak to clients the same way you would to family and friends – use their formal name until told otherwise, and say ‘yes’ instead of ‘yeah,’ and ‘you’re welcome’ instead of ‘no problem.’

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