08.05.15

Noteworthy

BenchmarkPortal Places Transat's Call Centre In Top 10

Susie Deveault


Transat Tour Canada's Customer Care Centre recently placed among the top 10 in the ' Top 100 Call Centers Award ' from BenchmarkPortal, a research and educational organization for customer care centre best practices.

“This is great recognition for the teams. We are enjoying the fruits of our labour thanks to our huge collective effort. Each employee has contributed to the optimization and the success of our call centres, while having at heart the desire to provide the best customer experience there is. I wish to congratulate each and every one of them!" said Susie Deveault, V.P. Customer Experience, Transat.

The Top 100 compares the performance of customer care centres in North America by evaluating their key metrics against industry peers. Entries are validated and approved by certified call centre experts and the resulting submissions are scored on the basis of both quality and cost efficiency.

This is Transat's 2nd time winning the award - it first did so in 2012.







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