Corporate Travel Managers Rank Delta No. 1
Corporate Travel Managers Rank Delta No. 1 U.S. Airline For 6th Year
Delta earned the top overall score for the 6th consecutive year on the Business Travel News (BTN) Airline survey, sweeping all ten categories and bettering 2015 scores in each. This win celebrates the outstanding performance and industry-leading customer service Delta people provide every day.
BTN voters select the top U.S. carrier in the survey based on their perceptions of airline performance in negotiating and maintaining preferred programs, delivering service and providing value. This survey provides validation of an airline’s efforts to provide the best experience for corporate customers. No other airline has been selected six consecutive times in the survey’s 19-year history.
“Our innovative approach to this business is what differentiates Delta from our competitors,” explained Bob Somers, Senior Vice President – Global Sales. “And that innovation is in response to what our customers want to see. We seek feedback from Corporate Travel Managers (CTMs) and business travelers through focus groups, advisory board meetings and call centers, just to name a few. Then we listen, act and listen again, building our business around their needs.”