An Ode To Agents

A group of 14 suppliers in Calgary (listed below) joined forces on Travel Agent Day (2MAY) to pay tribute to agents by visiting their businesses and reciting a poem about all the things a travel agent is expected to know and do daily.

In Praise of Travel Agents 

I am a travel agentI have advanced degrees in accounting, public relations, marketing, business building, computer science, civil engineering and Swahili.

I am a travel agent. Of course, I have the reservation you booked six years ago, even though you don't have a confirmation number. 

I am a travel agent. I speak all languages and have visited every destination on the planet. It's obvious to me when you book your reservation for Friday, you really mean Saturday. 

I am a travel agent. I am capable of checking fares for three people, taking five reservations and answering fifteen incoming calls simultaneously.

I am a travel agent. I know exactly what to see and do in all cities without spending money. I take responsibility for airline food, traffic jams, rental car flat tires, weather, hotel locations and the national economy.

I am a travel agent. I smile, empathize, sympathize, console, cajole, up-sell, down-sell, cross-sell (and know when to do which), perform, sing, dance and fix the printer.


Unknown author


Participating suppliers:

  • Carla Moreno – Transat
  • Cindy Schell – Princess
  • Deborah Scott – Anderson Vacations
  • Farole Kikkert – Scenic Luxury Cruises & Tours
  • Jodine Clement – Barcelo Hotel Group
  • Keltie Martell – Sunwing
  • Leslie Schaff – Globus Family of Brands
  • Lynne White – Velas Resorts
  • Robin Thompson – Manulife
  • Sandy Ruel – Krystal Resorts
  • Sharon Wilson – Palace Resorts
  • Sheena Rosentreter – Exodus Travels
  • Tammy Vanzyl – Cayman Islands
  • Vicky Lubyk – Paul Gauguin Cruises

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