HAL Recognized For Its Commitment To Its Guests
Holland America Line recently received the Luminary Award from Clarabridge, Inc. for its commitment to the guest experience and high guest satisfaction scores.
Clarabridge, a customer experience management solutions company, awards those who demonstrate superior innovation, leadership and measurable results with its customer experience programs. Holland America receives nearly 300,000 guest surveys annually, and the Clarabridge helps the company analyze the written comments accompanying these surveys.
“We strive to exceed expectations on every cruise, and being able to easily analyze guest satisfaction surveys with the Clarabridge software allows us to be responsive and focus on the services that ultimately have the greatest impact on our guest experience,” said Orlando Ashford, president of Holland America Line.”