WestJet Hosts 2-Day Conference In Calgary For Travel Agent Advisory Board
Last week, WestJet welcomed members of its Travel Agent Advisory Board (TAAB) from across Canada to their head office in Calgary for two days of interactive feedback, planning and discussion.
The conference, from 19-20JUN, was attended by 40 TAAB members representing 35 travel agencies across the country.
Corporate and leisure agents had the opportunity to meet with WestJet employees in person, share feedback about upcoming initiatives and attend presentations by Vice President of Sales and Distribution, Chuck Crowder and Agency Sales Director, Jane Clementino.
There were brainstorming sessions and in-depth workshops that included representatives from WestJet Rewards, GDS Operations, Corporate Sales, WestJet Vacations Product and WestJet Vacations Experience Delivery.
In addition to the conference, WestJet in collaboration with The Southern Alberta Institute of Technology, hosted an evening event where TAAB members got to experience training that the WestJet inflight team will receive in order to deliver a best-in-class guest experience.
"As WestJet expands our premium level of service, and becomes a global carrier, these interactive sessions with our TAAB members are extremely beneficial," said Jane Clementino, WestJet Director, Agency Sales. "We are working together with the travel trade in order to promote WestJet and WestJet Vacations, ensuring we listen to feedback and communicate effectively to the travel community."
WestJet TAAB members serve a two-year term and 24 members, this was their last meeting.
"We would like to send our sincerest thank you to all of our second term TAAB members, all of whom provided invaluable feedback and genuine hard work in an effort to continually improve the WestJet travel experience for our mutual clients," said Clementino.