Allianz named International Assistance Company of the Year

The Allianz Global Assistance team in Kitchener, ON, celebrate their contribution to being rewarded

“International Travel Assistance Company of the Year.”

The International Travel & Health Insurance Journal (ITIJ), based in the UK, named Allianz Partners as the International Assistance Company of the Year at their recent awards ceremony, held on 31OCT in Malta. The ITIJ rewards excellence in a wide range of sectors in the global travel and health insurance industry.

Allianz Partners, is a leading international provider of travel insurance and assistance solutions, with more than 200 million customers around the world. In Canada, Allianz Partners operates as Allianz Global Assistance, based in Kitchener, ON, which protects over 8 million Canadians through its assistance services.

“This award from ITIJ is special for Allianz because it specifically recognizes the unique nature of how we help; and our excellence and innovation in customer care,” says Dan Keon, Vice President, Market Management, Allianz Global Assistance Canada. “Our 800-plus employees in Canada share in this award through their hard work and dedication, which includes managing more than two million calls from Canadians requiring emergency assistance every year from around the globe.”

Now in its 17th year, the ITIJ Awards recognize outstanding services by international insurers, underwriters, medical providers, assistance companies and air ambulance operators.

“Every hour of every day, our teams are answering the needs of Canadian travellers wherever they need assistance,” adds Keon. “Allianz Partners has 44 offices around the globe and access to more than 70,000 medical facilities which we have approved to help our customers and their families.” For one such customer, who was far away from home and family when Allianz helped: “Every touch point was incredible. I seriously do not know what could have made this a better experience. It was literally the most amazing customer experience I have ever had.”

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