15.05.20

People

TL Network Shares Stories of Advisors Who “Saved The Day”


Christine James, Vice President of TL Network

TL Network is honouring advisors throughout the month of May with a campaign that kicked off on 6MAY, 2020, Travel Agent Day, as declared by the Association of Canadian Travel Agencies.

“It is vitally important for us to thank and support all the amazing travel advisors who we continue to work hand in hand with throughout the year and reward them for the dedication to their work. We know that creating exceptional travel experiences for clients is not always easy, although they have made it seem so effortless, especially during this challenging period for the global travel industry” added Christine James, Vice President of TL Network.

To honour travel agents, TL Network and its affiliated agencies, are sharing a few of the many heartening stories of how travel agents have “Saved the Day.”

Here are a few of the stories:

Dave Herron, Pace Setter Travel & Tours, Okotoks, Alberta

“Just before 1 p.m. on the night of March 12th the dreaded “bing bing” sounded on one of our mobile phones indicating a message coming in and at that hour, it is rarely a good thing. The second leg of a back to back small ship cruise from Panama to St. Maarten scheduled to sail in 36 hours had been scrubbed. Contacting the vessel’s ship to shore line, we were advised that they hoped to secure permission from Panamanian port authorities to dock as planned. By 1a.m. we had secured replacement flights to get them back home. At 9 a.m. we were advised the flights had been pulled but we were lucky to be able to find replacement flights by 1p.m. and managed to secure new e-tickets and e-mail them to passengers. At 8a.m. the following day the ship pulled into port and the cruise line was advised that only passengers with confirmed tickets were permitted to disembark. Our two passengers were among the ten that were permitted to disembark and were back home safe and sound that evening.”

Carlton Montaut, Centre Holidays, Mississauga, ON,

“One of my agents, Shabana Punsammy had booked a couple on their honeymoon to the Maldives. Two days before they were scheduled to return on March 25th, their airline cancelled all flights from Maldives to Toronto until further notice. The air consolidator involved and the airline refused to offer any alternative arrangements. My agent took immediate action by calling the resort and ensured if things could not be resolved by the departure date, they would offer the clients a special rate that the resort agreed upon. She then had the most difficult task of finding flights as each day airlines were cancelling various routes and if one was available, the cost for a new ticket was enormous. With a lot of hard work and determination, she beat all odds and was able to get the clients out on March 26th from Male to Moscow and then on to London Heathrow where they overnighted in London then flew back to Toronto the next day. The honeymoon couple could not stop praising our amazing agent Shabana, who was able to get them back home safely”.

Karlee Marshall,Glenny Travel in Fort Erie, ON,

“I had clients on a cruise to New Zealand and Australia with plans for a one-month long tour of Australia post their cruise when we received word that the Canadian government recommended that all Canadians return home as soon as possible. Australia had a mandatory quarantine policy for all cruise passengers so I had to arrange quarantine accommodations for the clients for five days while they waited for their new flights back to Canada. I constantly updated them on their flight status so they didn’t have to worry and arranged transportation home from the Toronto airport. My clients were extremely happy that they had used a travel agent and I was able to help them at this critical time.”





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