Royal Caribbean To Launch Bid-Based Stateroom Upgrade Program
Bruce Parkinson, Open Jaw
Royal Caribbean is introducing a new bid-based stateroom upgrade program, dubbed ‘RoyalUp.’
The new offering begins on 28NOV. Guests will receive an email if their sailing is eligible and they will have the opportunity to browse through staterooms available for upgrade. They can select the dollar amount they are willing to pay for the upgrade and submit their bid.
The RoyalUp offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom -- only the first and second guest will be charged. If there are more than 2 guests in the reservation (between 2 and 5 passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation.
Guests cannot choose the location or specific features of the upgraded cabin, as it depends on availability.
In terms of groups, Royal Caribbean cannot guarantee that all reservations travelling together will be upgraded. Under the circumstance that all reservations are upgraded, Royal Caribbean cannot guarantee that all the upgraded cabins will be close together.
Guests can make bids across multiple categories to increase their chances of having an offer accepted. If using a travel agent, they can handle the entire bidding process.
Upgrade bids can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure. Guests will receive an email notifying them of the accepted offer.
Guests can modify or cancel the offer up until 2 days prior to departure, provided that the offer has not already been accepted by RCI and provided their credit card has not been charged.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.