Carnival Launches Redesigned ‘GoCCL Navigator’ Booking Tool For Advisors

Bruce Parkinson, Open Jaw

Carnival Cruise Line has launched Phase 1 of “GoCCL Navigator,” a redesigned and renamed cruise booking tool for travel advisors. After a year of research and design, this new release represents the first major overhaul of Carnival’s booking engine in a decade. 

In addition to a new sleek design, the booking site has been streamlined to reduce the number of steps required to perform tasks and the site has been optimized for mobile devices.

Other new features include: 

  • An enhanced search function that enables one-step filtering for more accurate searches.
  • Interactive deck plans that make selecting specific staterooms easier.
  • Improved quick-quote and pricing functionality that enables advisors to personalize Carnival-branded emails to clients in just a few steps. 
  • Easier price comparisons on different stateroom categories.
  • Improved booking flow for individual reservations.

 

Changes to the booking engine were based on input from travel advisors, and the platform was beta-tested in MAY by more than 500 agents who are the line’s highest-volume bookers. 

 

“Carnival worked with many of our travel partners to understand their needs and make sure that the new GoCCL Navigator booking engine is user-friendly and efficient,” said Adolfo Perez, SVP of global sales and trade marketing. “The launch of GoCCL Navigator is part of our ongoing commitment to providing travel advisors with the best sales tools in the industry so they can book clients on a Carnival cruise with ease.”

Work is underway on the upcoming rollout of Phase 2, which will include booking management, payment, group bookings and other features aimed at making reservation servicing easier for travel advisors.

Training on how to use the GoCCL Navigator is available via the Learn and Earn Training Program tab accessible on GoCCL.com.

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.



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