GoCCL Navigator Dashboard Gives Advisors a Quick Tool to View Bookings
Bruce Parkinson, Open Jaw
Carnival Cruise Line has further refined the newly redesigned GoCCL Navigator booking engine with the addition of a dashboard that enables travel advisors to quickly view and support existing bookings and booked clients.
GoCCL Navigator is staking a claim as the industry’s first travel advisor tool to offer a comprehensive dashboard with quick access to in-demand information that agents need to manage their current bookings.
Located on theGoCCL.comhomepage, the dashboard displays an individual agent’s booking activities in two expandable tabs: Be the Hero Offers and Recent Bookings. The dashboard is designed to save time and to support travel advisors in exceeding their booked clients’ expectations.
“We understand that for travel advisors time truly is money, and our goal with the GoCCL Navigator redesign is to create the most user-friendly and efficient booking engine in the business,” said Adolfo M. Perez, senior vice president of global sales and trade marketing.
“With this new dashboard agents have a powerful tool to make and manage bookings that will enable them to be more productive and sell more Carnival cruises.”
Under the Be the Hero Offers tab, agents can quickly view and redeem Be the Hero upgrades on eligible bookings. Recent Bookings displays sales made through GoCCL Navigator in the last 30 days with an easy-view summary.
Phase 1 of the GoCCL Navigator redesign debuted in JUL with a new design, streamlined interaction that reduces the number of steps required to perform tasks, optimization for mobile devices, an enhanced search function that enables one-step filtering for more accurate searches, interactive deck plans that simplify stateroom selection, improved quick-quote and pricing functionality that enables advisors to personalize Carnival-branded emails to clients in just a few steps, easier price comparisons on different stateroom categories and improved booking flow for individual reservations.
Carnival says the dashboard is the first of a series of updates and enhancements that will continue throughout this year, which will include payment, group bookings and other features aimed at making reservation servicing easier for travel advisors.
Training on how to use the GoCCL Navigator is available via the Learn and Earn Training Program tab onGoCCL.com.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.