Windstar Cruises Aims To Calm Fears With ‘Travel Assurance’ Booking Policy

Bruce Parkinson, Open Jaw

Travellers booking a Windstar cruise vacation departing on or after 1JUN, 2020 can rest easy knowing they can cancel up to 15 days before their cruise departs without incurring a cancellation fee. 

A new Travel Assurance Booking Policy acknowledges the challenge of booking vacations in advance amidst the current situation and aims to allay travellers’ concerns about losing money due to unexpected illness or other world events. 

Windstar says the new booking policy “is an extra effort to ensure travellers feel comfortable booking a well-deserved cruise vacation now without fearing loss should they need to cancel.” 

The new policy automatically applies to new and existing cruises departing on or after 1JUN, 2020 through 31DEC, 2021. 

Travelers who cancel a cruise booking up to 15 days prior to departure will receive a 100% Future Cruise Credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is good for cruise fare only. 

Current Health Precautions & Policies

As the coronavirus outbreak continues, Windstar has implemented an enhanced health screening questionnaire for guests and crew to screen for possible infection. Crew travel through mainland China, Hong Kong, Macau, and South Korea has been suspended. 

No one will be allowed to board a Windstar ship who in the 30 days prior to embarkation has been in or travelled from or through China, Hong Kong, Macau, or South Korea, or has had close contact with anyone suspected or diagnosed as having COVID-19. 

Prior to boarding a ship, all passengers and crew will be administered a no-touch thermal scan to screen for fever. Anyone with a fever (≥38 C°/100.4 F°) will not be allowed to board. 

Windstar has cancelled all Asia sailings in 2020, a decision it says was made “out of an abundance of caution.”

Bruce Parkinson

Bruce Parkinson Editor-in-Chief

An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.

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