MSC Allows MAR/APR Med Pax To Postpone Their Cruise

Cruise Week

Ken Muskat

As Cruise Week reports, the trade is being inundated with notifications from cruise lines this week. A particularly important note to travel advisors was sent from Ken Muskat, EVP/COO of MSC Cruises USA, who touched upon issues with implications for the entire industry.

Muskat wrote: "Given the extraordinary circumstances, all guests who are booked on Mediterranean cruises in March and April 2020 will have the possibility to postpone their cruise or change their cruise to one in a different region sailing within the next 12 months."

Muskat also asked advisors to forward to each guest booked on, or who are considering a MSC cruise, a letter highlighting preventative health measures the line has introduced in connection with the COVID-19 outbreak.

Among key points, MSC is conducting pre-boarding screening by thermal cameras to exclude persons who may be at risk. Guests with symptoms of illness such as fever will be denied embarkation. Their travel companions will also be denied boarding.

Guests and crew embarking and disembarking at ports of call will be frequently checked by thermal cameras for fever symptoms.

Meanwhile, MSC Meraviglia docked in Cozumel yesterday morning, after a trip disrupted by being turned away from two ports, due to a single ill crew member. He was later found to have Type A Influenza. 

"In both Jamaica and Grand Cayman, the ship was turned away simply based on fears,” Muskat said. “No case of COVID-19 virus have been reported on board MSC Meraviglia or any other ship in MSC Cruises' fleet.”

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