Scenic Releases Cancellation Policy In Response To Coronavirus Outbreak
In light of escalating concerns over the spread of COVID-19, Scenic Group has announced a change to the company’s cancellation policy, effective immediately across its portfolio of brands (Scenic Luxury Cruises & Tours, Emerald Cruises, Scenic Eclipse, Evergreen Cruises & Tours and Mayflower Cruises & Tours).
The new policy gives all currently booked guests with a departure on or after 1JUN, 2020, and guests considering a booking after that date, the option to transfer their booking to an alternate departure without penalty, up to 30 days prior to departure.
“At Scenic Group, our philosophy is to show the beauty the world has to offer to our guests in an extraordinary and safe way," said Scenic Group COO, Rob Voss. “Our new policy allows guests more time to make decisions about future travel plans."
At this time, all Scenic Group itineraries -- with the exception of China -- are currently operating as scheduled.
In addition, Scenic says it has implemented measures to avoid a contamination among guests and crew across the product portfolio. The cruise line says it is ensuring compliance with existing and any new CLIA/IAATO guidelines on all product, which includes:
Pre-screening measures in place for embarkation or tour start
Any guest or Scenic staff travelling from or through mainland China, Hong Kong, Macau, South Korea, Iran and any municipality in Italy subject to quarantine measures within the previous 14 days will be denied boarding on any of the ships or participation on any of the tours.
Increased oversight of hygiene protocol on all ships and all tours as well as in the company’s offices
Reconfirming the company’s commitment to work with local authorities as per standard health practices
Scenic says its websites will continue to offer updates and any policy changes.
Anna Kroupina Journalist
Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.