More Lines Update Cancellation Policies: HAL, Oceania, NCL, Princess, Regent & Riviera

Anna Kroupina, Open Jaw

More cruise lines are temporarily modifying  cancellation policies to assist guests making decisions regarding their upcoming vacations during the evolving worldwide COVID-19 situation.

Holland America Line
HAL is allowing cancellations up to 72 hours in advance for guests currently booked on a cruise or Alaska Land+Sea Journey departing through 31MAY, 2020. The cancellation must be made by 31MAR, 2020.

Cancellations will receive a Future Cruise Credit (FCC) for the amount of the paid fare, which can be used for another cruise in 2020 or 2021. The FCC must be booked by 31DEC, 2020. 

Those who choose to keep their cruise on departures through 31MAY, 2020 will receive:

  • Onboard Spending Credit of US$200 per stateroom/US$100 per person for voyages longer than 7 days
  • US$100 per stateroom/US$50 per person for voyages less than 6 days


To help cruisers feel more secure when making a future booking, HAL also is offering a new Book with Confidence policy: guests who make a new booking by 30APR, 2020 for itineraries departing before 15OCT, 2020 can cancel for any reason and receive a FCC in the amount of any cancellation fees applied. The cancellation must be made up to 30 days before departure.


Oceania Cruises

'Traveler’s Assurance' policy is effective immediately for all existing and new bookings made by 30APR for any voyages departing from 10MAR to 30SEP.

As long as they cancel at least 48 hours before departure, travellers will get an FCC equal to 100% of the cruise fare paid. The credit is valid for redemption one year from date of issue for travel departing no later than 31DEC, 2022.

Also, up to the day of sailing, should there be another applicable public promotion that offers a better value through amenities or price, travellers can take advantage of that promotional offer and/or price.

Norwegian Cruise Line
NCL's new 'Peace of Mind' policy lets travellers who book voyages through 30SEP cancel up to 48 hours prior to the sailing date and receive a 100% FCC, which can be used on any cruise through 2022.

The offer applies to all new bookings and existing bookings on voyages beginning 10MAR.

Princess Cruises
For Princess Cruises, the details vary by departure date (date of departure is from the start date of a cruise or cruise tour, whichever is earlier. Excludes Chartered Cruises):

  • If date of departure is 3APR or earlier, guests can cancel up to 72 hours before sailing to receive an FCC for 100% of cancellation fees
  • If date of departure is 4APR-31MAY, guests can cancel by 31MAR, 2020 and receive an FCC for 100% of cancellation fees
  • If date of departure is 1-30JUN, Final Payment moves to 60 days prior to sailing (from 90 days)


Guests who choose to keep their booking as currently scheduled for departures between 9MAR and 31MAY will receive the following Onboard Credit amounts:

  • US$100 per cabin for 3-day and 4-day cruises
  • US$150 per cabin for 5-day cruises
  • US$200 per cabin for 6 day and longer cruises


Regent Seven Seas Cruises

'Regent Reassurance'is applicable on voyages embarking 10MAR through 30SEP. Pax who have paid in full may cancel up to 48 hours prior to sailing and receive a 100% FCC, which can be applied to any new reservation within one year on a sailing between today and 31DEC, 2022. The offer is applicable to existing and new reservations made by 30APR.


Riviera River Cruises

Riviera's updated deposit and cancellation policies are effective immediately and include:

  • Clients making new bookings: Deposit will be fully refundable up to 60 days after being made. If a client wants to cancel a booking after 60 days, the deposit can be transferred to any other 2020 or 2021 departure.
  • Clients who have already deposited, but not fully paid: Client can delay payment in full until 30 days prior to departure or transfer their deposit to any other 2020 departure. If the new cruise is more expensive, the client will pay the difference. If the client wants to cancel and not transfer their deposit, the deposit is forfeited.
  • Clients who have paid in full: If the client is travelling to an affected area according to the U.S. Centers for Disease Control and Prevention (CDC), Riviera will offer a full FCC for cancellation. If the client is travelling to a non-affected area according to the CDC and wants to cancel, cancellation penalties will apply.


Royal Caribbean Cruises Ltd.

On Friday, RCCL also revised its policy to allow customers free cancellation up to 48 hours before their departure across all its brands. View details here

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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