BREAKING NEWS: Princess To Shut Global Operations For 60 Days

Cruise Week

Princess Cruises has announced that it will voluntarily pause global operations of its 18 cruise ships for 60 days, impacting voyages departing 12MAR-10MAY.

Princess says the move comes “in proactive response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.”

"Princess Cruises is a global vacation company that serves more than 50,000 guests daily from 70 countries as part of our diverse business, and it is widely known that we have been managing the implications of COVID-19 on two continents,” said Jan Swartz, president of Princess Cruises.

“By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world,"  Swartz added.

"Those currently onboard a cruise that will end in the next five days will continue to sail as expected through the end of the itinerary so that onward travel arrangements are not disrupted. Current voyages that are underway and extend beyond 17MAR will be ended at the most convenient location for guests, factoring in operational requirements.”

The line says it “will do everything possible to return each guest home with the greatest amount of care possible.”

Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. It says that as a “bonus incentive for guests to accept this offer,” it will add an additional “generous” future cruise credit benefit which can be applied to the cruise fare or onboard expenses.  Princess says it will also honour this offer for guests who had made final payment and cancelled their booking on or after 4FEB, 2020.

The future cruise credit can be used on any voyage departing through 1MAY, 2022.   

What about agents? Princess says it will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the future cruise credits, “in recognition of the critical role they play in the cruise line’s business and success.”

Princess says that if the future cruise credit option “does not work for some guests,” they will be able to complete an electronic form on Princess.com to request a cash refund. 

The line is asking guests not to call the Reservation Call Center due to the possibility of high call volumes and the potential of long on-hold wait times due to this unprecedented action. 

"Guests and their travel advisors will be sent communications on how to manage cancellations and desired compensation."


Comments

Foster,Jim and Lynda - March 12, 2020 @ 12:13
Our Alaska cruise leaves on July 1.2020. We are having major reservations about being on a cruise ship in the future, after this unfortunate situation. Can we be eligible for a cash refund.

Brenda Shafer - March 12, 2020 @ 11:27
I have several reservations for guest sailing with Princess. Interested in options for them.

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