AmaWaterways Delays Start Of European Sailing Season To 26APR
Bruce Parkinson, Open Jaw
Citing its responsibility to guests, crew and the company's valued travel partners, AmaWaterways has announced the delay of its European sailing season until 26APR. The line is also suspending its Mekong River cruises starting 23MAR.
"The health, safety and well-being of our guests and crew are of the utmost importance to everyone on the AmaWaterways team," said Rudi Schreiner, President and Co-founder.
"With the latest travel warnings and restrictions imposed by the U.S., Canadian and UK governments, we must continue to be vigilant in protecting the health of those on board our ships."
AmaWaterways has updated its cancellation policy applicable to these cancelled sailings, adding new details. Guests who were booked on a cruise that is being cancelled have the option of receiving a Future Cruise Credit equal to 115% of the value of all services purchased through AmaWaterways or receiving a full monetary refund. The Future Cruise Credit is applicable on all Europe or Mekong River cruise sailings any time before December 31, 2022.
Additionally, the company will fully protect the commission of travel advisors whose clients opt for a Future Cruise Credit, as well as pay an additional 10% commission on the value of the future booking. The company will pay full commission on the fare difference, if applicable.
"We understand the immediate implications that these unavoidable travel cancellations are having on our valued travel advisors, who have been the foundation of our family owned and operated business. We recognize the important role they play in encouraging our guests to rebook therefore, paying commission now on the cancelled arrangements and again on the future bookings seems very much the right thing to do," Schreiner said.
AmaWaterways executives will be conducting a webinar today at 10:30 AM PST/1:30 PM EST. Webinar sign up is available on the Travel Agent Portal on AmaWaterways.com. A recording of the webinar will also be posted on the Travel Agent Portal for later viewing.
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.