Commission protection on supplier-cancelled cruises and on future cruise credit (FCC) bookings will mean the difference between many agencies squeaking through the coronavirus pandemic and having to close their doors, a veteran agent told Cruise Week.
In a strong show of support for the trade, Royal Caribbean, Celebrity and Azamara are protecting full commission on cancelled bookings, Cruise With Confidence cancellations, and also on the Future Cruise Credit on all three brands. To date, the three brands have extend pause of cruising operations through June 11.
Silversea has their own variation where they pay commission on customers cancelling and opting for a FCC. "If they want a refund, they do not protect the commission," a source told Cruise Week.
Among brands outside of the Royal Caribbean family that the veteran agent commended for extending commission protection into the second round of global suspension are Disney Cruise Line and the four Carnival Corp. North American brands (CCL, Princess, Holland America Line, Seabourn).
Carnival on April 20 revealed an enhanced Onboard With You pledge in which agents can receive an additional 1% bonus commission on new retail bookings made through GoCCL.com or other online booking tools through June 30, 2020.
"Seabourn understands and values the role travel advisors play in the success of the cruise industry and will protect 100% commission for paid in full bookings - both inside and outside of final payment - on the cancelled voyages," said Brian Badura, director global public relations and strategic initiatives for Seabourn.