HAL Cancels Alaska, Europe & Canada/New England For 2020, Protects Commissions

Anna Kroupina, Open Jaw


Due to coronavirus travel restrictions continuing into the near future, Holland America Line says it is cancelling all Alaska, Europe and Canada/New England cruises for 2020. 

"Holland America Line will continue to monitor the global health situation and evaluate the best time to begin sailing again. Additional details will be shared as they are available," said the cruise line in a news release.   

In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from Boston, Massachusetts, to Fort Lauderdale, Florida, that was scheduled to depart on 3OCT, 2020. 

Holland America Line had previously cancelled all 2020 Land+Sea Journeys, which combine an Alaska cruise with an overland tour to Denali and the Yukon.  

“As we continue to navigate through these unprecedented and challenging times, the best decision right now is to extend our pause in cruise operations into the fall,” said Orlando Ashford, president of Holland America Line. 

“While this is very disappointing and we never want to let our guests down, as soon as it makes sense we will be back cruising again, giving our guests the memorable travel experiences they continue to dream about.”  

HAL says it will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the Future Cruise Credits when their clients rebook. 

All travel advisors will automatically be notified if their cruise departure has been cancelled. 

Those with impacted cruises will automatically be cancelled, and all guests will receive a Future Cruise Credit per person as follows:

 

  • Paid in Full: Those who had paid in full will receive 125% Future Cruise Credit (FCC) of the base cruise fare. 

 

  • Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid. 

 

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through 31DEC, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services. 

Guests who prefer a 100% refund can visit the Cancellation Preferences form to indicate this preference no later than 15JUN, 2020. The above options are not applicable to guests booked on a charter sailing.

"Due to the unprecedented volume of bookings impacted by cancellations, Holland America Line asks for guests’ patience and understanding regarding the time needed to work through processing refunds and FCCs," HAL said in a statement.

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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