HAL, Princess & Seabourn Cancel Further Sailings, Protect Commissions

Anna Kroupina, Open Jaw


Carnival-owned Holland America Line, Princess Cruises and Seabourn have announced further suspensions to their operations.

Blaming ongoing coronavirus travel restrictions, Holland America Line says it is cancelling all Alaska, Europe and Canada/New England cruises for 2020.

In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from Boston, Massachusetts, to Fort Lauderdale, Florida, originally scheduled to depart on 3OCT, 2020.

Holland America Line had previously cancelled all 2020 Land+Sea Journeys, which combine an Alaska cruise with an overland tour to Denali and the Yukon.

HAL says it will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the Future Cruise Credits when their clients rebook.

Guests on a cancelled cruise who paid in full will receive a 125% Future Cruise Credit (FCC) of the base cruise fare.

Those with bookings not paid in full will receive an FCC of double the deposit amount. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.

The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through 31DEC, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded to the original method of payment.

HAL Guests who opt for a 100% refund can visit the Cancellation Preferences form to indicate this preference no later than 15JUN, 2020. The above options are not applicable to charter sailings.


Princess
is extending its pause of global operations through at least the end of summer.

The cruises that have been cancelled include:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to autumn cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through AUG
  • JUL cruises sailing from Taiwan on Majestic Princess
  • Autumn cruises sailing to Hawaii and French Polynesia on Pacific Princess through NOV

In a statement, Princess said it made “the extremely difficult decision” because of reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel.

Princess Cruises said that it will protect travel agent commissions on bookings for cancelled cruises that were paid in full.

Guests currently booked on cancelled voyages and who paid in full have the option to receive an FCC valued at 125%.

For those not paid in full, the cruise line will double the deposit, providing a refundable FCC for the money currently on deposit, plus a matching bonus FCC that can be used on any voyage through 1MAY, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.

Alternatively, guests can also request a full refund using this online form. Requests must be received by 15JUN, 2020, or they will receive the refundable FCC.

Sister line Seabourn extended its operations pause until 13OCT.

Sailings aboard Seabourn Odyssey have been cancelled through 20NOV, the Sojourn through 13OCT, the Quest through 6NOV, the Encore through 19OCT and the Ovation through 6NOV.

“With many cruise ports still closed, destinations opening in phases, and airline capacity limited, a continuation of our pause gives us additional time to prepare for our eventual return to service,” Seabourn president Rick Meadows said in a statement.

Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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