Vicki Freed's Coffee Talk: Commissions Protected Through 2022, Masks To Be Required
Vicki Freed, Royal Caribbean International's Senior VP of Sales, Trade Support and Service, discussed commissions and face masks during her most recent Coffee Talk webinar. More than 2,600 people tuned into the episode.
Cruise Week says that when analyzing some announcements from the event, one can deduce that Royal may not be expecting things to pick up in the near term, as Freed announced several changes that relate to long term.
For instance, on the commission side:
"Not just this year, but for the next two years, your current commission levels will be protected in 2021 and 2022. You will not have to see a change in the next 2 1/2 years."
"For example," she continued, "if you're earning a base commission level of 16%, and you don't reach the productivity to keep it for the next year, we are going to ignore that. Whatever commission level you are at in 2020, you will keep that level in 2021 and 2022."
Similarly, changes made with Royal's Cruise with Confidence program moved its timeline forward significantly.
"In these uncertain times no one really knows what pricing is going to be. 'What happens if the price goes down or what happens if my kids' school break changes?'" she said. "So our changes with our Cruise With Confidence program provide your guests with more flexibility."
Previously, she explained, only sailings through 01SEP, 2020, were eligible for the original Cruise with Confidence program, which allows clients to cancel up to 48 hours prior to sailing for whatever reason they wanted in exchange for a 100% future cruise credit.
"Now we've extended it to all sailings through APR 2022 when booking by 01AUG, 2020. We're also grandfathering in anyone who is already in the books."
Mask Requirement For Crew & Guests
Freed was also asked if guests would be required to wear masks when Royal Caribbean resumes sailing.
"I would assume that, living in the world we are living in today, we will be requiring masks at least for our crewmembers and probably our guests until we know that we have a vaccine or some sort of a cure," she responded. "We want to make sure that when people vacation on Royal Caribbean it is a safe environment, and we will be taking very strict protocols for all of our guests and crew."