Holland America Line Cancels More Sailings, Protects Agent Commissions

Anna Kroupina, Open Jaw

Holland America Line is extending its pause of cruise operations and cancelling additional departures from the port of Vancouver in 2020, as well as select Hawaii itineraries for early 2021.  

The following cruises are affected:


  • 26SEP, 2020, 22-day Panama Canal cruise from Vancouver to Fort Lauderdale, Florida.


  • 26SEP, 2020, seven-day Pacific Northwest cruise from Vancouver to San Diego, California.
  • 16JAN and 02FEB, 2021, Circle Hawaii Voyages roundtrip from San Diego.


  • 21SEP, 2020, 16-day Mexico and Sea of Cortez itinerary from Vancouver to San Diego.


  • 27SEP, 2020, 14-day North Pacific Crossing from Vancouver to Yokohama, Japan.


  • 30SEP, 03OCT and 10OCT, 2020, three- and seven-day Pacific Northwest and coastal cruises from Vancouver.


  • SEP20, 2020, 17-day Circle Hawaii cruise roundtrip from Vancouver.
  • 02OCT, 2020, 23-day Inca Discovery voyage from Vancouver to San Antonio (Santiago), Chile.


All shorter segments and Collectors' Voyages that combine back-to-back cruises within the above cruise departures are also cancelled. 

As previously announced, Holland America Line extended its pause of global cruise operations and cancelled all Alaska, Europe and Canada/New England cruises for 2020. In addition,   Amsterdam   will not operate the 79-day Grand Africa Voyage.

Guests Automatically Receive Future Cruise Credit  

Those with impacted cruises will receive a Future Cruise Credit (FCC) as follows:

  • Paid in Full: Those who had paid in full will receive 125% FCC  of the base cruise fare paid to Holland America Line.  
  • Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid. 


The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through 31DEC, 2022.  

Guests who prefer a 100% refund can visit the Cancellation Preferences form to indicate this preference no later than 15JUL, 2020. 

HAL says it will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the FCC when rebooked.


Anna Kroupina

Anna Kroupina Journalist

Anna is OJ's newest member and she joins the team as a writer/reporter. She co-writes the daily news and covers events. Although she's new to the industry, pursuing a career path in travel/tourism has been a goal since her first family road trip to the Florida Keys sparked a desire to discover the world and this exhilarating, fast-paced industry.

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