Crystal’s Canada DOS Cook Promoted To VP

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Donna Cook

Crystal Cruises has announced the promotion of Donna Cook, formerly Director of Sales for Western US and Canada, to Vice President of Quality Control and Communications.

Cook, a 12-year veteran with Crystal, will be responsible for overseeing the onboard guest experience and operational developments, and serve as liaison between Operations, Sales and Marketing and the onboard hotel management team to ensure alignment of communications.

She will continue to serve out of Crystal's corporate office in Los Angeles and report directly to Thomas Mazloum, Chief Operating Officer.

“Donna's experience in hotel operations, onboard guest services, quality assurance, marketing and sales, made her the ideal candidate for this critical position in increasing our organization's efficiency," said Edie Rodriguez, Crystal Cruises CEO and President.

There's no word at this time as to who will have overall sales responsibility for the Canadian market.

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