Crystal Cruises has
announced the promotion of Donna Cook, formerly Director of Sales for Western
US and Canada, to Vice President of Quality Control and Communications.
Cook, a 12-year veteran
with Crystal, will be responsible for overseeing the onboard guest experience
and operational developments, and serve as liaison between Operations, Sales
and Marketing and the onboard hotel management team to ensure alignment of
She will continue to
serve out of Crystal's corporate office in Los Angeles and report directly to
Thomas Mazloum, Chief Operating Officer.
“Donna's experience in
hotel operations, onboard guest services, quality assurance, marketing and
sales, made her the ideal candidate for this critical position in increasing
our organization's efficiency," said Edie Rodriguez, Crystal Cruises CEO and
There's no word at this time as to who will have overall
sales responsibility for the Canadian market.