Norwegian: Wait Till You Get Home To Remove Gratuities

Open Jaw

For most cruise pax, the daily service charge is not an issue. Gratuities are essentially seen as part of the fare. For those who are really unhappy with their experience, lines generally allow them to adjust or remove the daily service charges from their account.

On Norwegian Cruise Line ships, industry website Cruise Critic says unsatisfied pax were once able to remove the charge from their shipboard accounts at any time during their cruise. Under a new policy - yet to be confirmed by Norwegian - they now must 1st contact guest relations after returning home from their trip in order to have the charge removed.

Cruise Critic reports that several customers have said they were asked to contact the cruise line via e-mail to request the charge be removed.

The change comes just weeks after Norwegian increased its daily service charge to $13.50 per person, per day, for pax staying in staterooms up to a mini-suite and $15.50 for pax booked in suites.

The August change came just 5 months after a previous service charge increase from $12 to $12.95 for staterooms and mini-suites and $14.95 for suites.

"Norwegian's discretionary daily service charges make it easy for guests to provide gratuities to key onboard staff who provide superior guest service during the cruise, including their room steward, restaurant servers and behind-the-scenes support staff," the Miami-based cruise line said in a letter to travel agents this summer. "Guests who are sailing in suite categories also receive the services of a concierge, butler and dedicated wait staff.

Judging from the nearly 150 comments on the Cruise Critic article, most people don’t have a big problem with the daily service charge, though some would prefer that staff be paid better and have the cost included in the cruise fare.

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