WS Pilot Buys Pizza For Stranded AC Pax

Open Jaw

Photo by John Samms

A WS pilot is earning high praise after paying for pizza for passengers that were diverted while travelling to YYT -- on an AC flight. 

The AC plane that had originated in YYZ couldn't land at YYT on 8FEB due to bad weather and ended up touching down in YFC. 

Passenger John Samms told CBC's St. John's Morning Show that travellers were told by an AC employee at the airport at midnight that it wasn't possible to get food delivered.

"Out of nowhere, a WestJet pilot emerged and said, 'Hey ... I am from WestJet and we do things differently. Who wants pizza?'" said Samms. "Within 20 minutes to half an hour the pizza had arrived and I think he paid for it out of his own pocket."

Samms said the stranded pax applauded. While he isn't sure how many people had a slice, he said at least four extra-large pizzas were delivered to the terminal.

Samms said it was especially surprising because all of the passengers were travelling on a competing airline. For its part, AC is apologizing to customers, and acknowledging the efforts of the WS employee – without naming its competitor.

"Unfortunately the food service was closed but thankfully, a caring customer, an airline employee himself, so truly empathetic to the situation, stepped up," AC said in a statement provided to CBC News. 

"Clearly we should have done better for our customers."

Samms said no airline is perfect all the time, but people remember when staff go out of their way.

"A little bit of effort can go a long way when it comes to customer service," he said.

CBC News asked WestJet for comment and the mystery pilot's name, but had not said it had not received a response.

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