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Bette Nash today. Photo by Bill O'Leary, The Washington Post
Bette Nash in 1957
How many flight attendants get asked for autographs?
Bette Nash does.
That’s because the 81-year-old Nash – yes, you read that right – is a legend in the business, after spending 60 years – yes, you read that right – making the skies a little friendlier.
Nash has been flying since Dwight D. Eisenhower was in the White House and a ticket for a flight cost $12. When she began her career, pillbox hats, girdles and garter belts were required.
Many things have changed over the years, but as the Washington Post reports, one remains constant: the philosophy Nash has embraced since she started in 1957.
“Customer service is about making customers feel good,” she says simply. “Everyone wants (to be) number one — a little love and a little attention.”
You can read the rest of a very nice profile by The Washington Post’s Lori Aratani here.