Celebrity Denied Access To QF Lounge For Wearing UGGs

Bruce Parkinson, Open Jaw

“Don’t you want me baby?” That was a line from a chart-topping 1980s hit by The Human League. It was also perhaps the line Human League singer Joanne Catherall used when she was denied admittance to QF’s frequent-flyer lounge at MEL – for wearing UGG boots.

Catherall was on tour with the band in Australia and was flying out of Melbourne when she tried to enter the lounge and was told she was not welcome due to her footwear choice.

Catherall posted about the incident on Twitter, stating that she had never had issues wearing the boots at other airlines’ lounges in the past.

Qantas responded unapologetically to Catherall’s post, stating, “Hi Joanne, we endeavor to remain consistent and uphold our Lounge's dress guidelines to all our guests.”

Though the boots may make for a cozy if not stylish airport outfit, they’re one of the items that Qantas considers sleepwear and therefore bans from their lounges. Slippers fall under the same category.

Airlines have varying dress code policies when it comes to what passengers can and cannot wear when trying to access lounges or travelling under an airline’s pass traveller category, which allows airline employees and their family and friends to travel for free or at a highly-discounted rate. Travellers under the pass traveller category, for example, can be denied on various airlines if wearing items like leggings or spandex tops.  

"We completely understand that no one likes being declined at the door but we've always had smart casual dress standards for our lounges, which are similar for those in place for most clubs and restaurants,” QF representatives said in a statement regarding Catherall’s circumstance. 

"Over the past couple of years, we have had clear feedback from lounge members that they wanted these existing guidelines to be applied more rigorously," airline representatives added.

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