The internet can’t get enough of an airline’s clever response to a passenger’s unique complaint.
Passenger Gus Dolding took to Facebook to criticize budget airline Norwegian Air about an extra fee he was charged on a recent flight. But the 27-year-old musician had a unique way of expressing his opinions — in the form of a poem.
“Why can’t you be fair Norwegian Air No headphones do you include Nine hours with no free food.”
The passenger then described how he was frustrated by having to pay a 120-euro ($190) fee to change the name on his flight ticket after an error.
“I admit it was wrong to put his first name as Bill William Edward Gabriel, the seat who’s bum will fill One hundred and twenty euros for what? For two minutes of typing that’s rather a lot. Why can’t you be fair Norwegian Air Just skip that amendment fee And just let us change it for free.”
The poem sparked a flurry of likes and shares on Facebook and also attracted the attention of Norwegian Air, which issued a poem of its own in reply.
We understand all the fuzz We try our best to reduce all the buzz But fear not because We do not throw anyone under the bus Especially not a person like you Since diamonds in this world are so few.”
The poem continued:
“We are sorry for any inconvenience that may have occurred It can seem like our vision is sometimes blurred But I can promise you that we try to fly like a bird.”
The airline’s customer care staff aren’t likely to be named poet laureate anytime soon, but the rhyming reply was a hit on Facebook, with many praising the move as “brilliant.”
Mr Dolding also confirmed the Norwegian Air had agreed to waive the fee, and thanked the airline for being fair.
In a statement, Norwegian Air said: “Our customer care team are on hand to support more than 30 million passengers flying with Norwegian each year, and this poem shows they are also a flexible, clever and creative group of people. “We’re delighted to resolve the customer’s issue in a playful way that shows that a little lightheartedness can go a long way.”