If you’ve ever wondered how your bags get so battered even if you don't fly very often, a new social media video might give you a clue.
A baggage handler at Honolulu Airport was filmed chucking suitcases off the plane by a passenger.
In the short clip, filmed earlier this month, the handler is seen tossing the bags down the chute while unloading the aircraft.
The clip was posted on Twitter by Australian reporter Vanessa Marsh, who works for the Courier-Mail.
She captioned the short film: “The mystery of all my broken suitcases is solved — this is the ground crew at Honolulu loading up a @HawaiianAir flight to Phoenix.”
After the video began to attract many viewers, Honolulu Airport responded on the social media site.
They said: “Aloha Vanessa, we're very sorry to see this and appreciate you bringing it to our attention. The way these bags were handled is not acceptable and our Airport Operations Management team is addressing this situation. Thank you.”
Bruce Parkinson Editor-in-Chief
An observer and analyst of the Canadian and international travel industries for over 25 years, Bruce uses the pre-dawn hours to prepare a daily news and information package to keep industry members up to date.